Your utility
Report an outage, downed line, or suspected supply problem. Ask for outage status and the utility’s next steps.
PRO Electric plus HVAC · Northern Virginia
Electrical power
restoration in
Northern Virginia.
When the power stops,
start with a clear next step. Whole home dark? Some rooms out? Power that comes and goes? We trace electrical faults, repair customer-owned equipment, and coordinate required utility steps.
Fairfax · Loudoun · Arlington · Prince William · Falls Church
Smoke, fire, active arcing, or immediate danger? Move away and call 911 from a safe location. Keep clear of downed lines and water near electrical equipment. Do not wait for an estimate response.
Licensed electrical teamVirginia license 2705181607
Find the cause firstSupply, service, or circuit
Clear repair scopeExplained before you authorize work
Northern VirginiaHomes and businesses
The clear answer
What does power
restoration involve?
Electrical power restoration means finding why power was lost, repairing the affected equipment, and verifying the work before normal use resumes. We handle repairs to customer-owned electrical systems. Your utility handles its supply network and utility reconnection.
A dark street is a clue. So is one dark room. Neither one is a diagnosis. Some outages require both a utility response and repairs on your property.
Choose what you are seeing
Power out?
Let’s find your next step.
Click the closest situation. Add any warning signs or details, then copy a brief for your call. No covers to remove. No electrical tests to perform.
What is happening?
View my guidance ↓Add important details (optional)
Use only observations you already have. Do not approach damage to gather information.
Your outage situation
Start with what you can see.
Choose the closest situation. We’ll help you organize the next call using observations you already have.
Keep clear of electrical hazards.
For smoke, fire, active arcing, or immediate danger, move away and call 911. Do not touch damaged equipment, downed lines, or water near electrical equipment.
Put medical needs first.
Follow your established backup plan. Call 911 if someone’s health or immediate safety is at risk. Do not wait for an estimate.
Suggested next steps
Helpful to share
This guide does not diagnose a fault, confirm safety, report an outage, or dispatch help. Your selections are not sent to PRO or your utility.
Get the right team involved
Utility or electrician?
Sometimes, both.
The utility restores its network. We repair customer-owned electrical equipment. A damaged service connection can require coordinated work before power returns.
PRO Electric plus HVAC
We review faults and damage in customer-owned service equipment, panels, and circuits, including required repair and approval steps.
Your neighbor’s lights do not settle it. A utility issue can affect just one property. If only your home is out, report it too.
Dominion Energy
Use Virginia’s official outage page to report an outage, check status, or view the map.
Report or check an outage ↗Downed lines: 866-366-4357
NOVEC
Use the official outage center or contact NOVEC to report service loss at your address.
Open the NOVEC outage center ↗Report an outage: 703-335-0500
Use the provider on your electric bill.
Another provider? Use its official outage channel. These links do not report an outage for you, and this page does not show live utility status.
From the first call to the repair
Restore the power.
Resolve the problem behind it.
We help homeowners and businesses understand the failure, choose the repair, and plan what comes next.
01 / START WITH THE CAUSEOutage & fault
Outage & fault
diagnosis
Trace dead circuits, partial power, repeated interruptions, and connection concerns. We explain what the findings mean for the repair.
Describe your outage02 / REPAIR THE AFFECTED SYSTEMCircuit & panel
Circuit & panel
repairs
Review breakers, terminations, wiring, and damaged equipment. A breaker reset or a replacement part alone may not resolve the underlying problem.
Explore panel service03 / RECOVER AFTER DAMAGEService & storm
Service & storm
damage repairs
Assess customer-owned electrical damage and review the repair, permit, inspection, and utility coordination steps needed for the installation.
Explore emergency service04 / PLAN FOR THE NEXT ONEBackup & prevention
Backup & prevention
planning
After the immediate issue is addressed, review critical-load backup, surge protection, and electrical condition based on what your property needs.
Explore battery backupDifferent causes. Different repairs.
We diagnose the problem before recommending equipment or work.
Repeated breaker trips
Overload, circuit faults, equipment faults, or a breaker problem can require different repairs.
Connection problems
Loose, damaged, or corroded connections can interrupt power and create heat.
Damaged equipment
Panel, breaker, service, or wiring damage needs a review of the affected components.
Utility interruptions
Storms and utility equipment events can affect a single property or a larger area.
One important distinction
Half the lights out
does not mean
half the risk.
Many homes receive 120/240-volt service through two hot conductors. A problem affecting one can interrupt some circuits and larger equipment. Other faults can create a similar pattern.
- The cause can be on either side. Utility supply, service equipment, and branch circuits all need consideration.
- Live parts may remain. Do not open the panel or use a dark room as proof that wiring is de-energized.
- Very bright and dim lights need prompt attention. Stop using affected equipment and contact the utility and an electrician.
Keep the diagnosis with qualified professionals. We do not ask you to test voltage, remove covers, or switch appliances on to reproduce a fault.
A clear process
Know what happens next.
- 01
Describe the outage
Tell us what stopped working, when it began, and any warning signs or utility updates.
- 02
Trace & explain
We assess the authorized work, identify the issue, and explain the proposed repair and price.
- 03
Repair & coordinate
We complete agreed repairs and coordinate required permits, inspections, or utility steps.
- 04
Verify the work
We check the completed work and explain what was repaired and any remaining recommendations.
Master Electrician experience
Our team, led by Master Electrician Peter, explains the findings in plain language under Virginia license 2705181607.
Work matched to the fault
We review the actual damage, equipment requirements, and applicable Virginia and local requirements for the repair.
Honest scheduling
Call for current availability. Parts, inspection requirements, utility work, and storm conditions can affect the timeline.
Financing is available on request. Ask about our veteran and military discount program. We explain the proposed work and price before you authorize repairs.
Local experience. Real feedback.
What our customers say.
Read reviews of PRO Electric plus HVAC from homeowners and businesses in our community.
After the immediate issue
Plan for less disruption
next time.
Start with what matters most: refrigeration, selected lights, communications, and other essential loads. We can discuss capacity, runtime, and installation needs for a suitable backup plan.
Explore battery backup & critical loadsBackup supplies energy.
Capacity, load, and runtime determine what can stay on and for how long.
Surge protection has another job.
It helps limit certain voltage surges. It does not power your home during an outage.
Condition still matters.
Backup equipment does not repair an unsafe circuit or water-damaged electrical gear.
Using a portable generator?
Keep it outdoors, at least 20 feet from homes, with exhaust directed away from doors, windows, and vents. Never feed house wiring through a wall outlet. Follow the manufacturer’s instructions and use working CO alarms. Read CPSC generator guidance ↗
Let’s take care of the repair
A clear next step.
A plan to get power back.
For an active outage or urgent concern, call us. Use the form for repair estimates, follow-up work, or backup planning.
Request a repair or backup estimate
Open the form in a new tab ↗This form is not an emergency dispatch channel. Call about an active outage. For immediate danger, move away and call 911.
Include your service address, affected rooms or equipment, and any utility instructions. You can paste your outage brief into the project details. Share only photos you already have or can take from a safe location. Submitting a request does not report an outage to your utility or confirm an appointment.
Prefer another way to reach us? Visit our contact page.
Answers before the next step
Power restoration
questions, answered.
Clear guidance for outages, partial power, repairs, and backup planning.
Ask PRO: 703-225-8222Who should I call when my power goes out?
For smoke, fire, active arcing, or immediate danger, move away and call 911. Report a full outage or suspected supply problem to the utility listed on your electric bill. Contact PRO Electric plus HVAC for faults or damage involving customer-owned electrical equipment. Some situations need both the utility and an electrician.
Why is only half of my house without power?
Possible causes include a branch-circuit fault, a connection problem, or loss of one part of the incoming service. Many homes use a 120/240-volt service with two hot conductors. A problem affecting one can interrupt some circuits and larger equipment. That does not locate the fault or mean the remaining circuits are safe. Report widespread partial power to your utility and call an electrician.
My neighbors have power. Does that mean the fault is in my house?
No. Neighbors may be on a different supply line, and a utility problem can affect only one property or service connection. Report your outage even if nearby homes have power. We can review customer-owned equipment when that is needed.
What if some lights become unusually bright and others dim?
Stop using affected equipment and promptly contact your utility and an electrician. Unusual brightness across different areas can indicate a serious supply or connection problem. Do not remove panel covers, take voltage measurements, or run appliances to recreate the issue.
Should I keep resetting a breaker that trips?
No. Repeated tripping can involve an overload, short circuit, ground fault, connected equipment, or a breaker problem. Repeatedly resetting it does not correct the cause. Leave the affected circuit unused and arrange qualified diagnosis.
If the power comes back by itself, do I still need service?
A brief utility interruption may clear without a repair inside your home. Repeated unexplained interruptions, partial power, unusual voltage behavior, burning smells, or damaged equipment need further attention. Check utility information and describe the symptoms when you call.
Can PRO restore a neighborhood utility outage?
We repair electrical equipment within our authorized work on the customer's property. The utility handles its network and determines restoration timing for utility outages. If customer-owned service equipment is damaged, our repair work and any required approval may need to happen before the utility reconnects service.
Who repairs a damaged meter base or service mast?
Ownership and repair responsibilities depend on the utility and the installation. Customer-owned meter bases, service masts, or related equipment may require a licensed electrician, permits, and inspection before reconnection. Report outdoor damage to the utility and keep away from it. We review the required repair and coordination steps.
Is water-damaged electrical equipment safe after it dries?
Drying alone does not establish that it is safe. Contamination, corrosion, and insulation damage can remain. Keep the equipment out of service until qualified professionals evaluate it and determine which parts need replacement or an approved reconditioning process.
How much does power restoration cost, and how long does it take?
The scope depends on the fault, equipment damage, access, parts, permits, inspections, and any utility coordination. We explain the findings and proposed work before you authorize repairs. Call for current availability. A utility restoration estimate is separate from our repair schedule.
Can backup power keep my whole home running?
The right system depends on the equipment you want to run, starting loads, available capacity, and desired runtime. We can discuss critical-load battery backup and other suitable options. A surge protector does not supply backup power. Portable generators must be used outdoors, away from the home, and must never feed house wiring through a wall outlet.
Where do you provide electrical power restoration service?
We serve homes and businesses across Fairfax, Loudoun, Arlington, and Prince William Counties, including Falls Church and surrounding Northern Virginia communities. Tell us your service address and symptoms so we can discuss availability and the next step.
Your Northern Virginia electrical team
Local service.
One clear point of contact.
We serve homes and businesses across Northern Virginia. Tell us your location, what stopped working, and whether the utility has provided any instructions. We’ll discuss availability and the appropriate next step.
Related electrical services
Official safety and outage resourcesDominion restoration guidance ↗NOVEC outage FAQs ↗Water-damaged electrical equipment ↗
Power out?
Start with a conversation.
Describe the symptoms. Get a clearer next step from PRO Electric plus HVAC.